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Do you guarantee your live inverts?
When will my order ship?
I have a question about my order, what do I do?
How are the inverts packaged?
Can I cancel my order?
I recieved store credit from a DOA order, what can I spend it on?
Can I ship to an address other then the billing address used?
How do I pay for my order?


Do you guarantee your live inverts?
EXPRESS OVERNIGHT DELIVERY: We will guarantee live delivery as long as you contact us with details within 4 hours after you receive the package with the problem. We will reship your order or refund it minus the shipping costs if we don't have the item. PRIORITY MAIL DELIVERY: If you choose this method and your inverts are DOA, we will give you store credit for amount on the inverts only not including the shipping cost. You must contact us within 4 hours after your package arrives with the problem. You must use the store credit for in stock merchandise. We cannot give a full refund, store credit only when you ship via this method. See our Terms and Conditions section for further details. http://arachnofreaks.ecrater.com/terms.php

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When will my order ship?
Most orders will ship the following day. Priority shipments only go out Mon-Wed in the AM and overnight go out Mon-Thurs in the AM. You will get an email the night before your order ships with tracking info. This will automatically go to you email address attached to the PayPal account you used at checkout. If there is a hold or delay on your order we will contect you via email.

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I have a question about my order, what do I do?
Please email orders@arachnofreaks.com with any questions you have. We will be sure to get back to you in a timely fashion.

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How are the inverts packaged?
We pack all inverts using a commonly used method. Proper sized containers with a few holes for ventilation are used. The container is lined with clean damp paper towels on the bottom and sides. A towel it they placed on as a cover followed by the actual container cover. The container is wrapped in a small piece of bubble wrapping and placed in a proper box. The box is then filled with paper to make a secure tight fit. The boxes are labeled fragile and shipped via the method you have choose.

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Can I cancel my order?
We require payment on check out to reserve the items. Once the order is placed it is processed and shipped and may not be cancelled. If you make a mistake and you contact us right away we may be able to assist you in a cancelation but may not be able to if processing as already taken place.

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I recieved store credit from a DOA order, what can I spend it on?
Store credit can be used for any in stock items in the store. This include not live items live t-shirts.

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Can I ship to an address other then the billing address used?
Orders will ship to confirmed addresses on your PayPal account. If you ask the order to be shipped to a different address then listed on the PayPal account used to pay for the order you will void the live arrival guarantee. It will be at our discretion as to what we will do to resolve the problem if this occurs.

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How do I pay for my order?
Our shopping cart system uses PayPal for payment. You must have a verified account and address with PayPal. If you don't finish payment for the order at the time of checkout, the order will be dropped. Do not pay for an order after, payment must be processed at checkout to be valid and your items reserved!

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Last Updated: 1 Mar 2011 07:07:11 PST home  |  about  |  terms  |  contact
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